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To ensure that standards and regulations and kept by the providers and that the consumers are protected from the harmful effects of ICTs, the Authority monitors the quality of services provided to the consumers. At the same time, providing a service of high quality entells posible high running costs. Hence, the Authority takes the initiative to do research on Cost of Service to ensure tariff regualtion is fare on both the provider and the consumer. Check under Monitoring on the Top Menu to get information on specific monitoring the Authority conducts.
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