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LATEST CONSUMER INFORMATION
The loss or theft of a mobile is a major concern to most users or consumers. This is because most mobile phones contain a lot of sensitive data of personal and financial nature. Furthermore most...
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The Internet is an exciting tool that puts vast amounts of information at your fingertips. With the click of a mouse, you can buy airline tickets, use research tools, chat with friends or play...
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There are so many variations and combinations of computers, operating systems, software, and Internet Service Providers that it is virtually impossible to provide “one size fits all” instructions...
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While adults and children alike are exposed to a range of risks and dangers online, children andyoung people are often particularly vulnerable. Children are still in a process of developing and...
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Zambia Information Communication Technology Authority (ZICTA) is a statutory body created pursuant to the ICT Act of 2009. In exercise of its powers the Authority is mandated to ensure that...
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With all of the time that children and young adults spend texting, e-mailing, instant messaging, blogging, gaming, and chatting, a new language, or “lingo,” has developed. This “lingo”...
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Hot Issues
Short Codes
Guidelines and Application Procedure for Short Codes – Website Version, the full version may also be accessed here. For the application to be considered, the following documents are mandatory: Compl...
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Quality of Service
The Authority recognises the need to protect the interests of consumers of ICT services and, therefore, endeavours to closely monitor the provision of licensed telecom services. While the Quality of E...
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ICTs and the Disabled
The Authority in partnership with the Youth Entrepreneurs Association of Zambia YEAZ sponsored training of twenty-two (22) disabled participants drawn from Ndola on the Copperbelt Province. The Author...
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Numbering
In 2007 Zambia changed its numbering plan by adding an extra digit to its 40 year-old six-digit subscriber numbers. The incumbent operator was given a new Network Destination Code (NDC) 021 to pave w...
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Standards
Standards This year, the Authority has embarked on the ambitious standardisation program. The new standards policy would seek to work with the Zambia Bureau of Sta...
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Towers and Health
1. Risk to the health and safety of people surrounding the neighbourhoods The Authority recognizes the potential health hazards emanating from electromagnetic field (EMF) radiations from radio station...
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Application Form - Service Licence